Privacy Policy

Last updated: November 17th, 2025

1. Introduction

Welcome to Arena Hotel Boutique (“we”, “us”, or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website (arenahotelboutique.com), make a booking, or otherwise interact with us.

2. Data We Collect

  • Contact information: name, email, phone number (when you make a booking or send us a message).

  • Usage data: IP address, browser type, pages you visit, time spent on the site, referring sites.

  • Cookies and tracking: We use cookies and similar technologies to improve your experience, understand site usage, and sometimes for marketing.

3. Why We Collect Data (Purpose)

We use the data we collect for:

  • Processing bookings and fulfilling your requests.

  • Communicating with you (e.g., booking confirmations, updates).

  • Analytics: to understand how people use our site and improve it.

  • Marketing (only when you’ve given consent, if applicable): sending newsletters or promotions.

4. Legal Basis for Processing (if GDPR applies)

  • Contract: to fulfill your booking and related services.

  • Consent: when you opt-in for marketing or non-essential cookies.

  • Legitimate Interest: for analytics and improving our website (but only where permitted by law).

5. Cookies and Tracking

  • We use essential cookies that are necessary for the website to function (e.g., session cookies).

  • We use performance and analytics cookies to track how visitors use the site (e.g., Google Analytics).

  • Third-party cookies: We may allow third parties (e.g., ad networks or social media) to set cookies.

  • Your choices: You can accept or decline non-essential cookies via our cookie banner. You can also adjust your browser settings to refuse cookies; however, disabling cookies may affect site functionality.

6. User Rights

  • If you are in a jurisdiction with privacy rights (e.g., GDPR):

  • You have the right to access your personal data.

  • You can request correction or deletion.

  • You can withdraw your consent at any time (e.g., for marketing or cookies).

  • You may have the right to data portability.

  • To exercise these rights, contact us at: [your email/contact].

7. Data Retention

We keep personal data only for as long as necessary: for bookings, we retain your information to provide the service and for legal or business reasons. For analytics data, we may keep aggregated or anonymized data for longer.

8. Data Transfers

Some of the services we use (e.g., Squarespace analytics) process data outside the Dominican Republic, including in the United States. By using our site, you consent to such data transfers. We use trusted providers, and we rely on mechanisms that provide adequate data protection. (For example, Squarespace has its own data protection practices.)

9. Security

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy occasionally. If we make significant changes, we will notify you (by email or via a notice on our site). Your continued use of our site after changes means you accept the updated policy.

11. Third-Party Links

  • Our website may link to external sites.

  • We are not responsible for their privacy practices. We encourage you to read their policies.

12. Contact Us

If you have questions, concerns, or want to exercise your data rights, please contact us at: contacto@arenahotelboutique.com